Frequently Asked Questions

What you may want to know

MaadWeb Laptop and Cat FAQ

Where do we start?

Please contact us for a no-obligation chat – you can use the button below.  We can discuss what your requirements are, who your audience is and what they need, what functionality your website will need and the style/design you would like your site to have.  We’re working for you so we’ll stay in complete contact throughout and you’ll be able to keep an eye on the progress and make changes to anything you want.

What services do you provide?

We can provide everything you need to get your business up-and-running online.  In addition to the services detailed in the ‘Services’ menu above, we can also provide:

  • Logo design
  • Hosting advice
  •  Site optimisation
  • Proof-reading/error check
  • and much more

Will you support me after my site is built?

Yes, as part of my site build package, we will provide six months of free support for any new site builds.  This includes any updates, backups and repairs to make sure the site is functioning the way it was after the build was completed.

Can you provide the domain name?

If you already own a domain name you can use this (you can transfer it over).  If you require a domain name, we can register one for you (if it’s available).

What software do you use?

WordPress is our preferred software.  We find that WordPress offers all of the functionality you could possibly need to build/improve a website.  The fact that it is modular means that you can add new functionality as you need it.  We have used other software in the past and found it too inhibitive and we work faster (so cheaper) with WordPress.  If possible we would encourage any customers to move onto a WordPress based system (don’t worry, we can do this for you!).

Will I be tied into a fixed-term contract?

No.  we do offer (and encourage) a monthly contract as we’ve found that this is the best way to offer the day-to-day support to keep a site operational.  It also means we can adapt to any changes that search engines implement with regards to the algorithms they use to rank sites.  However, you will not be tied in to anything and can leave at any time, for any reason.

Do you provide hosting?

No.  we can’t currently offer the service cheaper than other companies so there’s no point.  We can provide details/advice about other hosts and, of course, we will set up your site with any host that you choose.  We will review our hosting situation in the future and offer this service if it becomes viable.

Will I get charged for you to diagnose my site problems? Is it no fix, no fee?

We can diagnose most problems by having encountered similar things in the past, however if we have to spend a lot of time trying to figure out what is wrong, then this will be added to the bill.  All problems can be fixed and we have a network of help and acquaintances that can help us if we’re really struggling to find a solution.  If we can’t fix the problem, there is no fee.  

Get in touch

Need a site?  Want help with your site?  Need advice?  Drop us a message.

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